Lloyds Bank - Welcome to Internet Banking (2025)

With our app you get access to lots of extra features to make banking even easier. Things like freeze your card, check your PIN and set your own contactless limit.

How to set up the app

• What is a User ID?

  This is the unique number you’ve been given to run your Internet Banking account. You will need both your user id and your password to log into your online account.

• Why am I having trouble logging on?

  It could be because you're trying to log on from a networked site (the office, for example). If so, please contact your Systems Administrator for help.

  If you still have trouble, please call our helpdesk on 0345 300 0116.Lines are open 8am - 8pm seven days a week.Not all Telephone Banking services are available 24 hours a day, seven days a week.

  You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.
  Sign Video services are also available if you’re Deaf and use British Sign Language.

• How do I reset my password and/or memorable information?

  First, go to the Internet Bankinglog onscreen and click on the 'Forgotten your logon details?' link. You'll need to enter a few details. On the next screen you’ll be asked if you want to reset your password or reset both your password and memorable information. Select the option which applies to you.

  If you choose to reset your password and/or memorable information, you’ll need to enter and confirm your new details and select a phone number for us to call you on. You’ll then receive a call from our automated system. Follow the instructions and your password and/or memorable information will be reset immediately.

• I’m locked out of my account. What should I do?

  You may need to reset your password. To do so, go to the Internet Bankinglog onscreen, click on the 'Forgotten your logon details?' link, and follow the on-screen instructions.

  If you’re still unable to access Internet Banking, please call our helpdesk on 0345 300 0116 (+44 207 649 9437 from overseas). Lines open 8am - 8pm, seven days a week and closed on Bank Holidays.

  You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages https://www.relayuk.bt.com/.Sign Video servicesare also available if you’re Deaf and use British Sign Language.

• Are my security details case sensitive?

  No, your security details, including your password and User ID, aren’t case sensitive.